Terms of Service

Last updated: June 15, 2026

1. Acceptance of Terms

By accessing or using Clianta ("the Service") at clianta.online, you agree to be bound by these Terms of Service. If you do not agree, do not use the Service.

2. Description of Service

Clianta is a customer relationship management (CRM) platform that provides email outreach, contact management, deal pipelines, workflow automation, AI-powered features, and meeting scheduling capabilities.

3. Account Registration

  • You must provide accurate and complete registration information.
  • You are responsible for maintaining the security of your account credentials.
  • You must be at least 16 years old to create an account.
  • One person or legal entity may maintain no more than one free account.
  • You are responsible for all activity that occurs under your account.
  • You must explicitly agree to these Terms of Service and our Privacy Policy by checking the consent checkbox during registration before your account can be created.

4. Consent and Agreement

Explicit Consent: During registration, whether via email, Google OAuth, or Microsoft OAuth, you are required to affirmatively check a checkbox confirming that you agree to these Terms of Service and our Privacy Policy. Your account cannot be created without this consent.

Consent Record: When you provide consent, we record the following on our servers:

  • Your consent status (agreed: yes/no)
  • The exact timestamp of when consent was provided
  • The authentication method used (email, Google, or Microsoft)

Ongoing Agreement: By continuing to use the Service after any updates to these Terms, you reaffirm your consent. We will notify you of material changes at least 14 days in advance as described in Section 13.

Withdrawal: You may withdraw your consent at any time by deleting your account or by contacting us at legal@clianta.online. Withdrawal of consent will result in account termination as described in Section 12.

5. Acceptable Use

You agree NOT to use the Service to:

  • Send unsolicited bulk email (spam) or violate CAN-SPAM, GDPR, or equivalent laws
  • Harvest email addresses or contact information without consent
  • Impersonate others or misrepresent your affiliation
  • Upload malicious code, viruses, or exploit vulnerabilities
  • Attempt to access other users' workspaces or data
  • Circumvent rate limits, plan limits, or usage quotas
  • Use AI features to generate deceptive, harmful, or illegal content
  • Resell access to the Service without written authorization

6. Subscriptions and Billing

Plans: The Service offers Starter, Pro, and Enterprise plans with different resource limits and features as described on our pricing page.

Billing Cycle: Subscriptions are billed monthly or annually in advance. Annual plans receive a discount as advertised at the time of purchase.

Cancellation: You may cancel your subscription at any time. Access continues until the end of the current billing period. No pro-rata refunds are provided for partial periods.

Payment Failure: If payment fails, your workspace enters a grace period. During this time, read access is maintained but mutations (creating contacts, sending emails, etc.) are blocked until payment is resolved.

7. Data Ownership

You retain all ownership rights to the data you upload or create in Clianta. We do not claim ownership of your contacts, emails, workflows, or any other workspace content. We access your data solely to provide the Service.

8. Third-Party Integrations

The Service integrates with third-party platforms (Google, Microsoft, Slack, Meta/WhatsApp, etc.) via OAuth. By connecting these integrations, you authorize us to access the data permitted by the scopes you approve. You may revoke access at any time from your integration provider's settings or from the Clianta integrations page.

WhatsApp Business Platform (Meta):When you connect WhatsApp, you authorize Clianta to send WhatsApp messages from your registered Business phone number via the Meta Cloud API. You are responsible for complying with WhatsApp's Business Messaging Policy and Commerce Policy, including obtaining proper consent from recipients before sending messages. Clianta is not responsible for messages you send or their content.

Notion Integration: When you connect Notion, you authorize Clianta to read, insert, update, and query content in your selected Notion workspace according to the permissions you select during authorization. You are responsible for ensuring that you have the proper rights and permissions to allow Clianta to access, import, and process data from the selected Notion pages and databases.

Google API Scopes: We request only the minimum scopes needed:calendar.readonly and calendar.events (calendar access for scheduling and meeting sync), plus userinfo.email and userinfo.profile (account identification at sign-in). We do not request Gmail API access or any Google email or contacts scopes.

Our use of Google user data complies with the Google API Services User Data Policy, including the Limited Use requirements.

9. AI Features

Clianta provides AI-powered features including email generation, lead scoring, and a copilot assistant. AI features consume credits from your workspace balance. AI-generated content is provided as-is and you are responsible for reviewing and approving any content before sending it to contacts.

10. Service Availability

We strive for high availability but do not guarantee uninterrupted service. We may perform scheduled maintenance with advance notice. We are not liable for downtime, data loss, or service interruptions beyond our reasonable control.

11. Limitation of Liability

To the maximum extent permitted by law, Clianta shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, arising from your use of the Service. Our total liability shall not exceed the amount paid by you in the 12 months preceding the claim.

12. Termination

We may suspend or terminate your account if you violate these Terms. Upon termination, your right to use the Service ceases immediately. You may request data export before termination takes effect.

13. Changes to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated via email or in-app notification at least 14 days before taking effect. Continued use after changes constitutes acceptance.

14. Governing Law

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Bangalore, India.

15. Contact

For questions about these Terms, contact us at: legal@clianta.online